Welcome to GMG
Grill Support
Read the manual carefully
Most problems or malfunctions can easily be resolved yourself
Some common causes of problems are:
- 1. Chimney cap too low – The cap should be fully extended and screwed only a few turns into the exhaust.
- 2. Heat Shield Incorrectly Installed – Each GMG model requires a specific measurement for heat shield installation.
- 3. Grease trap plate not properly aligned, causing the brass temperature sensor on the left side of the BBQ to measure incorrectly.
- 4. Defective igniter. The igniter is a wearing part and will therefore need to be replaced periodically. The grill can always be ignited manually with a burner or similar, in case the igniter is defective.
- 5. Burner pot not cleaned.
Contact your local dealer
Symptoms associated with these 5 things include, but are not limited to
- Grill will not heat up/takes too long to heat up.
- Grill temperature fluctuates.
- Not good heat distribution in the grill.
- Higher pellet consumption.
- Worm screw makes grinding/fighting sounds.
- Combustion fan gets damaged.
- Backburning in the hopper.
Click here to go to the US support page. This page lists the most common problems and how to solve them.
Another option is to contact the dealer where you purchased the Green Mountain Grill.
Switch to a green mountain grills pellet bbq and experience the difference for yourself!
How do our customers experience the use of Green Mountain Grills?
“
Top BBQ
After having a GMG Daniel Boone for 5 years, I switched to the Ledge 2.0 with SideBURN in early May. Absolutely fantastic, just that crust of low & slow smoking. I missed something before.
Richard H
” “
Directly initiated
Thank you for the fast delivery! As always, excellent care. The first hours of operation are already on the counter
Jeroen Hertogh
” “
Let the summer begin
Last weekend I cleaned up my bbq area and got it ready for the new bbq year. This morning I picked up Peak 2.0 and tomorrow we’ll be eating spareribs..
Joris vd C
”